Inside Account Manager - 2185

Company Name:
Waste Management
Waste Management is an equal opportunity / affirmative action employer (M/F/V/D).
Other Possible Location:
Job Schedule:
Job Shift: 1st Shift
Travel: None
As a Fortune 200 company, we are the leading provider of comprehensive waste and environmental services in North America. At Waste Management, green is more than just the color of our trucks and containers, it is a daily reminder to our more than 40,000 employees across the US and Canada of the important role each of us plays as stewards of the environment. We strive to make a difference for the environment, for communities and for people. We are strongly committed to a foundation of financial strength, operating excellence and professionalism. Currently, Waste Management is seeking a BILINGUAL Inside Account Manager based in Tupelo, MS. Read below for more details.
All candidates must have the ability to speak, read, and write Spanish fluently.
Job Summary
The Inside Account Manager is responsible for proactive maintenance and revenue growth of current Waste Management customers within a book of business, ensuring that all assigned customers have signed service agreements, in initial term and on file.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other minor duties may be assigned and may vary by location.
Increase account penetration with strategic product sales
Communicate proactively with all customers quarterly, to strengthen and expand relationships
Persuade current customers to sign written agreements by providing ongoing education of contract details and use of strong negotiation skills
Update and renew customer service agreements
Resolve service escalations within the defined territory
Generate revenue growth by utilizing consultative selling skills in conjunction with value propositions
Communicate rates, fees and service strategies with conviction
Understand and use customer incentives and concessions within appropriate profit targets and level of authority
Establish and maintain a high level of customer satisfaction
Communicate and collaborate with the Inside Sales Manager to resolve customer issues
Align Waste Management products and services with customer needs
Engage additional Waste Management business opportunities - referring internally as appropriate
Use Waste Management sales productivity software tools accurately and consistently (i.e. Customer Relationship Management and Pricing Tools)
Propose customer solutions that are compliant with appropriate local, state and federal regulations
Supervisory Responsibilities
This job requires no supervisory duties
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Required: High school diploma or GED and 3 years experience in non-consumer based industry sales. Internal requirements include 12-months proven success in a position involving customer interaction.
All candidates must have the ability to speak, read, and write Spanish fluently.
Preferred: Four-year degree from an accredited college/university or 6-years sales experience in non-consumer based sales, commercial sales, or service industry environment that includes: successfully converting customer cancellation requests in order to maintain revenue levels, and/or complex negotiations resulting in signed customer contracts.
B. Certificates, Licenses, Registrations or Other Requirements
None required
C. Other Knowledge, Skills or Abilities Required
Successful relationship building - external and internal Confident and professional communications
Sound decision making
Strategic thinking
Computer hardware and software proficiency
Consistent goal and target attainment Strong problem resolution
Complete product and service knowledge Time management
Professional and ethical behavior
Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) part of the work day;
Required to exert physical effort in handling objects less than 30 pounds rarely;
Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;
Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
Normal setting for this job is: office setting.
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click. ""Apply Now""
Company Description:
Our 45,000 employees are committed to Environmental Performance -- our mission to maximize resource value, while minimizing environmental impact so that both our economy and our environment can thrive. Serving nearly 20 million residential, industrial, municipal and commercial customers, Waste Management posted $13.4 billion of revenues in 2011.

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